J19-FAQ
Q: Why doesn't the display light up after turning on the power?
A: It's possible that water has entered the circuit board. Air-dry ry the main body fofor oneday. If it still can't be turned on, please contact customer servrvice via email.
Q: Why is the mist output low?When the ambient humidity exceeds the set value, the machine will
A: automatically stop spraying mist. However, if the atomizer is damaged, pleasecontact customer service via email.
Q: Why is the red light flashing?
A: Open the sink and check whether the water can be pumped up.A:If not, disassemble the water pump and water pipe and install them again(see page 6). lf neither of these is the issue, please contact customer serviceto get replacement pump via email.
Q: Why is there abnormal noise?
A:There may be too little water in the tank or the humidifier may not be on a stablesurface. Please fill the water and place the humidifier on a flat and stable surface.
Q: Why is the humidity value not consistent with the room humidity?
A:Ensure the humidity sensor is not blocked or wet. A difference of 5-10 degreesis within the normal range. lf it's not within this range, please contact customerservice via email.
Q:Why is there white powder around the humidifier?
A: Tap water contains minerals that can adhere to objects. Clean the water tankregularly and keep precision instruments away from the humidifier to avoiddamage.
Q: Why is there scale in the water sink or tank?
A: Tap water contains minerals that can adhere to objects. Clean the water sinkand tank regularly.
Q: Why is there interference with the TV remote control signal?
A: Keep the humidifier 1m away from the TV or other objects that emit radio waves.
Q: Why is the floor wet or there is water around the humidifier?
A: The humidity may be too high or the humidifier may be placed in a non-ventilatedplace, causing the mist to not fully evaporate.
Q: Why is the fire on the stove turning red?
A: The composition of tap water can react with the flame, so keep the humidifieraway from the stove.